FAQ's

 

Booking and Payment:

Q: How much of a deposit is required and when do I need to pay it?
A: The deposit is 20% of the total cost and is due within 2 weeks after the booking has been placed

Q: What Payments Option’s do I have?
A: Direct Credit, Cheque, Cash, Visa or Mastercard.

Q: What are children’s prices?
A: Under 5 years old – Free, 5-10 year olds = Half Price, 11 years & up is full price.

Q: When Must I give final payment
A: Final Payment is due before or on the day of your function, please note if you have booked a wedding function with us final payment is due 2 working days prior to your wedding date.

Q: When is the latest I can cancel my booking and get my deposit back?
A: 1 Month Prior to the date of your event – or you will lose your deposit

Q: What happens if our event is postponed or cancelled on the day of our function?
A: Unfortunately you will be invoiced for the full cost of the catering.

Q: When must I give final numbers?
A: 5 working days prior to your event.

Q: What happens if we have extra guests turn up on the day?
A: As per the terms and conditions – “Should the number of guests in attendance on the day be greater than the number booked – you will be charged accordingly for the extra guests”.   We will always endeavour to have more than enough food but this sometimes can be beyond our control.

Q: What happens if we are running late and need to delay the serve time?
A: Let the staff know immediately as we will need to keep the food fresh. 
Should the delay up to 20 minutes this will be accommodated , however any longer delay  than this will be charged out at an hourly cost of $35.00 per onsite staff members.

Q: What is your travel charge?
A: Locations outside the metropolitan area of Auckland or Hamilton have a set travel fee – speak to one of our staff to enquire as to whether a travel cost applies.

Q: Do you cater on a public holiday – if so what is your surcharge?
A: Most public holidays we do – speak to one of our staff to find out if we can cater on the date you require.  Surcharge is usually 10%.

Q: If we are having an outside event and it’s raining on the day of our function - what are our options?
A: You must ensure you have a wet weather back up plan as you will be charged for the full amount of the catering should you cancel or postpone on the day for any reason.


Who provides what?

Q: Will you cater using my own meat?
A: Unfortunately we only cook meat that we supply our company

Q: Do you cater whole animals on the spit?
A: We cook and cater boned portions of NZ Export quality meats enabling us to offer up to three different meats rather than you being restricted to one meat.

Q: What Items do I need to supply you with?
A: Shelter for cooking and serving from the rain and sun, trestle tables, parking and Lighting.

Q: Does my venue need a kitchen?
A: No – as we are so damn good!  No kitchen is required

Q: Do you need parking at the venue?
A: Yes we must have parking as close to the venue and cooking & buffet areas as possible.

Q: Do you need power?
A: Only if we are supplying Tea and Coffee


Delivery Menu Options:

Q: How do the delivery packages work?
A: We aim to arrive shortly before your dine time to lay out the buffet.  When we depart, all items will have been provided for you and your guests to help yourselves and enjoy.  All items delivered are yours to keep, from the serving tongs to the cane bread baskets and everything in between. If our delivery staff member is delayed in traffic they will ring you to keep you up to date on arrival time, Traffic is something we cannot control. But we do our very best to arrive before your nominated dine time


Cooking Onsite Menu Options:

Q: What time do you arrive if you are cooking onsite?
A: We arrive 2.5 hours prior to the nominated  main meal time.

Q: What happens to the leftover food?
A: All food is yours to keep – we will repackage all left over’s and leave them with you at the end of the night. Please note once we leave the venue safe storage of the  leftover food will become your responsibility

Q: If we are having an outside event and it’s raining on the day of our function - what are our options?
A: You must ensure you have a wet weather back up plan, as you will be charged for the full amount of the catering should you cancel or postpone on the day due to bad weather.

Q: do you cook outside with the spit?
A: Yes we do tend to cook outside with the spit, but we require a sheltered area from the rain, wind and sun.

Q: Do you clear the guest’s tables after each course?
A: Yes we clear all items connected with our catered food.


General Menu Questions:

Q: Can we change your set menus that are on your website?
A: Yes you can – speak to one of our team regarding your requirements. Call 0800 762 787 e:info@srcc.co.nz

Q: Can you tailor design a menu for us?
A: Yes we can – Speak to one of our team regarding your requirements. Call 0800 762 787 e:info@srcc.co.nz

Q: Do you supply  Tea and  Coffee
A: Yes – this is available from $4.00 per person. If you do require staff to stay on to service the tea and  coffee there may be an  extra charge.

Q: Do you cater for guests with special dietary requirements?
A: Yes we do – speak to one of our team on 0800 762 787 regarding your specific requirements


Other Services:

Q: Do you provide Alcohol?
A: No we do not.

Q: Do you provide wait staff?
A: Yes we can provide wait staff at $35.00 per hour per staff member. This service is usually for extra services which may be requested such as bar, or finger food service. All our onsite cooked packages include full staffing for the actual package ordered.

Q: Do you provide a table set up service?
A: No sorry  we do not, But  with prior arrangement you can pick up the cutlery and crockery one day prior before your function, this is subject to availability please let our team know call 0800 762 787 e:info@srcc.co.nz

Q: Do you hire out your spits?
A: No sorry we don’t

Q: Do your packages come with glassware included?
A: No sorry, if you require any extra equipment such as  glassware then please have a look at www.partyhireman.co.nz